Return of goods
Ownership of the goods and the risk of accidental loss or damage to the goods passes to the Buyer from the Seller upon transfer of goods by the Seller to the carrier or communication organization for subsequent delivery to the Buyer.
Upon receipt of the goods at the delivery point or at the address indicated in the order, the Buyer shall check for compliance with the order number, quantity, assortment, completeness, and the integrity of the packaging of goods.
In the event of non-compliance by the Buyer in quantity, assortment, completeness, or violation of packaging integrity, the Buyer shall make an inspection report of the received goods in the presence of the carrier’s representative and/or an employee of the issue point, which must be signed by both parties. Claims for non-compliance or damage will not be accepted without a signed inspection report, except as provided by the legislation of the Buyer’s country.
The courier provides the form of the report indicating the reason for refusal. Within 6–10 days the report is reviewed, and the customer is sent a replacement product or a refund. When returning goods of proper quality, a return document signed by both parties is issued.
Refunds are made by transferring the corresponding amount to the bank or other account designated by the Buyer.
The Seller has the right to retain the shipping cost from the refund amount.
Refund
Within several days after placing the order, you may request a return and refund by contacting the company’s logistics department through the feedback form. Refunds are made net of bank commissions withheld by the bank when you paid for the order, within 3 business days.
The return of the product can also be carried out within 14 days, provided the product is unopened and in its original intact packaging. To do this, please contact our logistics department through the feedback form. Refunds are processed within 3 business days, net of bank charges and delivery costs.
The cost of return delivery is borne by the customer or deducted from the total refund amount.
For more information and clarification, please contact the Customer Support Center.